Terms of service

1. Who we are

FirstFlip is operated by FirstFlip LTD ("FirstFlip", "we", "us"). We help you sell cryptocurrency for local currency paid to your bank, and access related products such as swaps, bill payments, gift cards and virtual cards where available.

FirstFlip is a technology service. We are independent and we operate in line with applicable anti-money-laundering rules. We are not a bank, and holding a balance with us is not a bank deposit.

2. Your account

You must be at least 18 and able to enter a binding contract to use FirstFlip. You agree to give accurate information and to keep it up to date.

You are responsible for activity on your account and for keeping your device, PIN, passkeys and biometrics secure. Tell us immediately if you suspect unauthorised access.

3. Identity verification

Before you can transact, and to unlock higher limits, we verify your identity. This may include a government ID, a liveness check and proof of the source of your funds.

We may pause, limit or decline activity where verification is incomplete, where information does not match, or where we are required to by law. See our AML & KYC Policy for detail.

4. Selling crypto and payouts

When you sell, we quote the amount you will receive before you confirm. A quote is held for a short, clearly shown window. If the window passes before you confirm, the quote is refreshed.

Once a sale is confirmed and the crypto is received, your payout is sent to the bank account you selected. Payouts are made in real money moved on real rails — never as an unbacked credit.

Network and settlement times can vary. We show the status of every order so you always know where it stands.

5. Fees

Fees, where they apply, are shown before you confirm a transaction, and are summarised on our Fees page. The rate you are quoted already reflects what you will receive.

6. Acceptable use

You agree not to use FirstFlip to:

• break any law, or evade sanctions or controls;
• launder money or move the proceeds of crime;
• impersonate anyone, or use funds or identity that are not yours;
• attack, probe or disrupt our systems, or work around limits and checks.

7. Availability

Some features are limited to certain regions and may change as we expand. Crypto features are available in most places; cash-out, bills and cards are live in Nigeria today, with more regions rolling out. See our Coverage page.

FirstFlip is not available in sanctioned territories. We may decline access based on your location.

8. Suspension and closure

We may suspend or close an account, or reverse or withhold a transaction, where we reasonably believe there is fraud, a breach of these terms, or a legal or safety risk. Where we can, we will tell you why and what to do next.

9. Liability

We work hard to keep FirstFlip accurate and available, but we provide the service on an ‘as available’ basis. To the extent the law allows, we are not liable for losses that were not reasonably foreseeable, or that were caused by your own breach of these terms.

Nothing here limits liability that cannot be limited by law.

10. Changes and contact

We may update these terms as our service evolves. Where changes are material, we will give reasonable notice in-app or by email. Continuing to use FirstFlip means you accept the updated terms.

Questions about these terms? Contact us at contact@firstflip.ng.