Help center
How can we help?
Answers to the things people ask most. Can't find it? Tell us what's happening and we'll take it from there.
Getting started
Account, verification, first sell
Selling crypto
Rates, payouts, banks
Identity & limits
Verification tiers and limits
Payments & bills
Bills, gift cards, cards
Security
PIN, biometrics, passkeys
Regions
Where FirstFlip works
How do I sell crypto for naira?
Open FirstFlip, tap Sell, choose your coin and amount, pick your bank, and confirm. Your naira is quoted first and paid straight to your account.
How long does verification take?
Minutes. You verify once with a photo ID and a quick liveness check, and you're set for higher limits.
Which countries can use FirstFlip?
Crypto features work worldwide. Cash-out, bills and cards are live in Nigeria today, with more regions rolling out. See Coverage.
Is my money safe?
Yes. Every payout is protected by identity verification, a transaction PIN, biometrics and passkeys, and your balance is always fully backed.
Still need a hand?
Tell us what's happening and we'll help you sort it.